Zing Recruiting · 3 months ago
Order Processing Representative/Customer Service
Elgin, IL
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrZing Recruiting is partnering with Peoplelink Staffing Solutions to find an Order Processing Representative/Customer Service for a prominent manufacturer in Schaumburg, IL. The role involves managing customer orders, ensuring timely responses, and maintaining strong customer relationships while working in a fast-paced environment.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Ensure the timeliness and accuracy of customer service responses via email and by telephone
Order entry, quotation preparation, expediting open orders (backorder monitoring using positive interpersonal skills), coordinating with our production team regarding order status, and reporting back to customers
Generating parts return paperwork in ERP system (Workwise)
Provide material availability utilizing various company databases including drawings, and exploded bill of materials (when a customer needs assistance determining component part numbers)
Execute tasks in an organized manner, consistently following daily processes and schedules; maintain a proactive approach focused on preventing issues and ensuring customer satisfaction
At times this is a fast-paced environment and one must be able to multitask
Develops and maintains strong customer relationships through effective account management
Prepares international shipping documents ie: USMCA, certificate of origin, and shipper letter of instructions (SLI). Assist customers with shipping requirements, and prepare bills of ladings
Identify, research, and resolve customer issues
Familiar with Gmail to send quotations and order acknowledgments
Qualification
Required
Ability to multi-task, switching gears frequently while talking with customers over the phone, entering orders in our ERP system, and replying to email
Meticulous attention to detail and good organizational skills
Experience in data entry is required
Positive attitude with coworkers and supervisors
Ensure the timeliness and accuracy of customer service responses via email and by telephone
Order entry, quotation preparation, expediting open orders (backorder monitoring using positive interpersonal skills), coordinating with our production team regarding order status, and reporting back to customers
Generating parts return paperwork in ERP system (Workwise)
Provide material availability utilizing various company databases including drawings, and exploded bill of materials
Execute tasks in an organized manner, consistently following daily processes and schedules
Maintain a proactive approach focused on preventing issues and ensuring customer satisfaction
Develops and maintains strong customer relationships through effective account management
Prepares international shipping documents ie: USMCA, certificate of origin, and shipper letter of instructions (SLI)
Assist customers with shipping requirements, and prepare bills of ladings
Identify, research, and resolve customer issues
Familiar with Gmail to send quotations and order acknowledgments
Benefits
Full benefits
401K
Profit sharing
Medical, Dental, Vision & Life insurance available
Direct Deposit Programs
Full benefits available
401K, Profit Sharing and raises available after 90 days!
Company
Zing Recruiting
Zing Recruiting is a staffing firm that offers temporary and direct hire services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase