TeamLogic IT Arlington, VA · 4 months ago
Level I Technician Intern
Arlington, VA 22203
Internship
Onsite
Intern
$15/hr - $15/hrTeamLogic IT is a dynamic IT service provider that emphasizes team collaboration among technicians across North America. The IT Technician I Intern will ensure system operation and functionality for end users by responding to support requests, providing desktop support, and resolving technical issues in a timely manner.
Responsibilities
The Technician 1 – Desktop Support Intern will provide desktop and operational support to assigned site and remote users
These duties will include, providing support for Windows 10 and MS 365 by evaluating and troubleshooting issues to include running in-depth diagnostics, identify, research and resolve technical problems
Identify and resolve application issues, solve and identify common PC software and hardware problems
Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user
Document, track and monitor problems within the ticketing system to ensure timely resolution
Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests
Perform other duties as assigned by management
Basic understanding of Networked printers, Scanners, Multifunction devices
Qualification
Required
High school diploma and enrollment in IT program/progress towards IT associate degree
Exceptional written and oral communication skills
Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS
Valid Driver License and ability to drive to customer locations when required
Preferred
Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus
Active Directory knowledge a plus
Kaseya RMM and Autotask PSA Experience a plus
Benefits
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture
Company
TeamLogic IT Arlington, VA
Washington DC Metropolitan area, Are you looking for a dependable, proactive and responsive Services and Solutions You can Count On? 8 Reasons for partnering with TeamLogic IT Solutions to Support and Manage your IT needs.
Founded in 2006
11-50 employees
H1B Sponsorship
TeamLogic IT Arlington, VA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase