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AnswerLab · 3 months ago

UX Researcher | Contractor-SF

San Francisco, California, United States

Full-time, Contract

Onsite

Mid Level

4+ years exp

AnswerLab is a UX research and experience strategy firm that partners with leading brands to shape product direction and accelerate innovation. They are seeking a contract UX Researcher based in San Francisco to lead UX research studies, build client relationships, and deliver actionable insights that address business questions.

ConsultingMarket ResearchMarketingUX Design

Comp. & Benefits

No H1B

Responsibilities

Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward

Leading UX research studies end-to-end, including: Consulting on research methodology or project scope, as appropriate; Developing moderator guides; Consulting with clients on the development of prototypes for testing; Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field; Analyzing the research findings, delivering insights that address the stated research questions; Crafting recommendations in alignment with research findings for potential next steps in product development; Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations; Collaborating with clients to ensure the report meets their business needs; Presenting to client teams

Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients

Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results

Keeping projects on schedule and within scope and budget

Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate

Qualification

UX researchQualitative researchClient engagementResearch methodologyPresentation skillsCommunication skillsProblem-solvingTime management

Required

Minimum 4 years of hands-on experience leading research studies

Experience partnering with stakeholders or clients during the research process

Availability to attend in-person research sessions or client meetings at designated client sites

Experience conducting qualitative research, either in the UX space or a related research field

Leading consulting engagements with clients/stakeholders

Designing and writing discussion guides, screeners, test protocols, and final reports

Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)

Conducting presentations with senior-level business managers and executives

Demonstrated ability to work independently and drive towards deadlines

Produce high-quality deliverables for clients

Think creatively and solve problems

Ability to engage with business and research managers in Fortune 500 companies

Excellent communication skills and the ability to facilitate discussions

Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver

Presentation skills, including building slide decks and presenting results and recommendations to clients

Undergraduate and/or advanced degree – preferably in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods