Supreme Color Graphics LLC · 3 months ago
Customer Service Representative (With Graphic Design Experience)
Mandeville, LA 70471
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrSupreme Color Graphics LLC is a wholesale printing company located in Mandeville, Louisiana, seeking a full-time Customer Service Representative with graphic design experience. The role involves managing customer inquiries, creating estimates and orders, and maintaining customer information while ensuring a positive rapport with clients.
Responsibilities
Answer incoming calls, general inquiries and answer product issues
Create estimates, orders, shipping quotes, and service questions in a timely manner
Save art to folders and send to pre-press
Handle any and all customer service needs and request
Maintain a professionalism with clients and working to establish a positive rapport
Update Customer information in the customer service database, when needed
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Assist with walk-in clients with pick-up orders
Assist Sales Representatives with orders, estimates and promotional materials when requested
Close job tickets and send final invoices to customers who are on terms
Filing and organizing hard and electronic copies of customer orders and other various files
Communicate with customers on behalf of pre-press and/or production
Website monitor and administration
General office administration
Maintain cleanliness of office, take out trash
Communicate problems or issues to management
Assist with QC / Color Management
Coordinate art proofs to Pre-Press
Must be punctual and highly dependable
Qualification
Required
Answer incoming calls, general inquiries and answer product issues
Create estimates, orders, shipping quotes, and service questions in a timely manner
Save art to folders and send to pre-press
Handle any and all customer service needs and request
Maintain a professionalism with clients and working to establish a positive rapport
Update Customer information in the customer service database, when needed
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Assist with walk-in clients with pick-up orders
Assist Sales Representatives with orders, estimates and promotional materials when requested
Close job tickets and send final invoices to customers who are on terms
Filing and organizing hard and electronic copies of customer orders and other various files
Communicate with customers on behalf of pre-press and/or production
Website monitor and administration
General office administration
Maintain cleanliness of office, take out trash
Communicate problems or issues to management
Assist with QC / Color Management
Coordinate art proofs to Pre-Press
Must be punctual and highly dependable
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Supreme Color Graphics LLC
Supreme Color Graphics is a leading Wholesale-to-Trade Large Format Digital Printer in Mandeville LA, with over 30 years of experience in the industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase