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Trust IT · 5 months ago

Level 2 IT Support for MSP

Baton Rouge, LA

Full-time

Hybrid

Mid Level

$58K/yr - $68K/yr

3+ years exp

Trust IT is a Managed Service Provider located in Baton Rouge, seeking a skilled IT Support Technician to join their team. The role involves delivering in-person and remote IT support to clients, diagnosing and resolving technical issues, and managing client projects while maintaining strong client relationships.

Cloud ComputingIT ManagementVoIP

Responsibilities

This position centers on delivering in-person and project-based IT support to clients in your local area. You'll regularly visit client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems

When not scheduled for on-site visits, you’ll provide remote support services and manage client projects. Strong communication skills and a professional, friendly approach with clients are key to thriving in this role

You’ll be expected to log all support actions—both remote and on-site—in our ticketing system and ensure client information stays current

You’ll also support our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help

Qualification

Customer Service SkillsIT Support ExperienceFirewall ConfigurationWindows ServersDesktop Support ExpertiseWork EthicCommunication SkillsTeam CollaborationProblem Solving

Required

Outstanding Customer Service Skills – While we are a technology-focused business, building strong client relationships is our top priority

Experience: At least 3 years in an IT support role, with MSP experience strongly preferred

Technical Skills: Proficiency in configuring firewalls, switches, wireless systems, and VLANs

Basic Knowledge: Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration

Virtualization: A foundational understanding of technologies like Hyper-V

Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems

Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations

Work Location: Baton Rouge, LA and two hours surrounding, and remote from home