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ICANN · 2 months ago

Director, GDS Technical Services Operations

United States

Full-time

Remote

Director/Executive

8+ years exp

ICANN is an organization that manages domain name systems and registries. They are seeking a Director for GDS Technical Services Operations to lead a team of engineers, oversee technical systems related to gTLD registries and registrars, and provide technical expertise across departments.

AssociationGovernmentInternetInternet of ThingsNon Profit

H1B Sponsor Likely

Hiring Manager

Eric De Dominic

Responsibilities

Manage a team of operations engineers

Oversee the operation of multiple systems and services by the team, including interactions with internal areas, contractors, and Internet community volunteers for the operation of such systems and services

Provide systems engineering and technical expertise to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars

Operate the Registry Service Provider Evaluation Program part of the next round of new gTLDs

Operate other systems and services that facilitate the interaction between the Registries, Registrars, Data Escrow Agents, Trademark Clearing House (TMCH), etc

Provide technical advice for the gTLD registry accreditation/application process, the evaluation and consideration of new services through the Registry Services Evaluation Process (RSEP), review of registry transition processes, and other services

Oversee the production of detailed documents to report test results, document processes, charter projects, report progress of projects, etc

Implement and improve processes to streamline operational activities

Provide level 1 and/or level 2 support to the Contractual Compliance team to facilitate gTLD Registry compliance with the technical aspects of agreements and ICANN policy, to the Policy team for implementation of new gTLD registry policies, and to other ICANN teams to resolve issues impacting gTLD Registries and Registrars

Prepare detailed technical documentation, reports, presentations, and speeches for both internal and external audiences

Mitigate and resolve questions or issues raised by Internet registries, registrars, and community members

Serve as a technical expert on Internet system registry and registration services, Domain Name System (DNS) issues, and Internationalized Domain Names (IDNs)

Attend and participate in regional and international Internet technical forums and community meetings

Participate in 24x7 on-call weekly shifts. If an emergency impacts the availability of gTLDs’ critical services during the scheduled shift, the participant is expected to be reachable via mobile phone to provide troubleshooting and escalation activities

Other duties as assigned or requested

Qualification

Domain Name System (DNS)System development methodologiesHigh-level programming languageManaging technical teamsSoftware developmentUnix systemsXMLJSONAgile developmentNetwork routing (BGP)English-writing skills

Required

Experience managing technical teams

Experience managing operation of technical systems and services

Experience developing and implementing operational procedures

Experience in system development ideally as product manager

Broad knowledge and experience in system development methodologies and processes

Broad knowledge and experience in Domain Name System (DNS), DNS Security Extensions (DNSSEC), Extensible Provisioning Protocol (EPP), WHOIS, Registration Data Access Protocol (RDAP), and Data Escrow standards

Experience in Software development

Demonstrated ability in at least one high-level programming language (e.g., Perl, Python, Java)

Experience as power user of Unix systems

Very good English-writing skills particularly regarding technical documents

Experience using XML and JSON

Bachelor's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus minimum 12 years of progressive, post-baccalaureate experience in the job, or in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar

Alternatively, will accept a master's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 8 years of experience in the job, or in a technical capacity with a Top-Level Domain (TLD) registry or domain name registrar

Minimum 8 years of progressive work experience in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar

Must include at least 5 years of management experience

Preferred

Agile development knowledge desired

Network routing (BGP) knowledge desired

Ideally, experience with Internationalized Domain Names for Applications (IDNA)

ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English

Company

ICANN

Glassdoor4.1

ICANN (pronounced eye-can) is the Internet Corporation for Assigned Names and Numbers. It's a non-profit corporation that was created in

Founded in 1998

Playa Vista, California, USA

201-500 employees

http://www.icann.org

H1B Sponsorship

ICANN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (2)

2021 (1)

2020 (2)