PayPal · 2 weeks ago
Sr Lead Product Manager, In Store Experiences
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $292K/yr
12+ years expPayPal has been revolutionizing commerce globally for more than 25 years. They are seeking a Sr Lead Product Manager focused on driving exceptional consumer experiences for users of their In Store products, owning the consumer experience for current and future in-store offerings.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product
Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability
Assesses the customer experience and customer needs in product requirements and decision making
Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis
Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making
Oversees product profitability measures, including budget
Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed
Partners with content strategists, data scientists, product designers and user experience researchers
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard
Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that matter most to the customer
Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. Design experiments and conduct research to validate hypotheses and improve customer experiences. Become a data champion for measuring our live products – building the mechanisms and culture that unlock the future growth of our products
Work Across Altitudes: Develop long-term vision and strategies that will dramatically grow the use of our products globally, while also sweating the details that make sure what we build lives up to that vision
Force Multiply: Bring teams together to maximize the impact. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store
Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams
Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement
Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment
Qualification
Required
Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience
Preferred
Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that matter most to the customer
Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. Design experiments and conduct research to validate hypotheses and improve customer experiences. Become a data champion for measuring our live products – building the mechanisms and culture that unlock the future growth of our products
Work Across Altitudes: Develop long-term vision and strategies that will dramatically grow the use of our products globally, while also sweating the details that make sure what we build lives up to that vision
Force Multiply: Bring teams together to maximize the impact. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store
Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams
Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement
Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-17
Small Business Trends
2026-01-16
2026-01-16
Company data provided by crunchbase