AHU Technologies Recruitment · 4 months ago
Voice and Data Communications Engineer
Washington , DC 20009
Full-time
Hybrid
Entry, Mid Level
$42/hr - $47/hr
1+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industry sectors. They are seeking a Voice and Data Communications Engineer responsible for supporting internal and remote users by managing telecommunication products and ensuring the smooth operation of voice and data communications systems.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
As part of the client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices
Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
Monitoring and maintaining of client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor using remedy Portal ticketing system
Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products
Managing Helpdesk Tickets of Telecom related issues using Zendesk
Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure
Maintain Voice network cabling closets and cable location inventory
Perform technology refreshes, mobile devices iOS update in accordance with Client AirWatch policy
Ability to document work activities into meaningful incidents or tasks in the Zendesk system
Performs all duties in accordance with client policies and procedures
Maintain inventories of all client Telecom assets using the FCMS inventory and Verizon Portal to secure assets
Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices
Participate in meetings as required and directed to insure clear communication within IT Operations
Install and move assets as required according to client IT Operation processes
Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks
Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards
Develops, operates, and maintains voice, wireless, video, and data communications systems
Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function
Qualification
Required
Bachelor's degree in IT or related field or equivalent experience
1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
1-5 years of experience providing direction for communications activities related to large comm. networks
Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data\voice ports
Proven experience with telecom system PBX\ACD\UIP
Proven experience in asset management in the areas of hardware and software
Good technical understanding of network, telecommunications, and mobile devices
Proven experience with Call Center Environment
Benefits
Flexible work from home options available.
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase