Benjamin Franklin Plumbing, LLC · 5 months ago
Client Care Representative Benjamin Franklin Plumbing
Wichita, KS 67211
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrBenjamin Franklin Plumbing, LLC is a company that values professionalism and punctuality in the plumbing industry. They are seeking a Client Care Representative who will be responsible for answering incoming client calls, supervising service dispatching, and ensuring a positive first impression for clients.
Home Services
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Qualification
Required
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Vision insurance
Company
Benjamin Franklin Plumbing, LLC
Benjamin Franklin Plumbing was founded on a simple premise—always be on time.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Preston Madding
Chief Financial Officer
Recent News
Morningstar.com
2025-09-10
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