AHU Technologies Recruitment · 5 months ago
Helpdesk Specialist
Washington , DC 20009
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrAHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of leading corporations in the United States. They are seeking a Helpdesk Specialist to respond to and diagnose problems for users, ensuring timely resolution and providing support for a variety of technical issues.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Supervises operation of help desk and serves as focal point for customer concerns
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Qualification
Required
Bachelor's degree in IT or related field or equivalent experience
IT related certifications (CompTIA or equivalent) or equivalent work experience
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase