AHU Technologies Recruitment ยท 4 months ago
Telephony Program Analyst with 911 exp
Washington , DC 20009
Full-time
Onsite
Mid Level
$65/hr - $70/hrAHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industry sectors. They are seeking a Telephony Program Analyst to oversee the maintenance and operation of 911 telephony systems, manage the 911 wireless call routing program, and ensure compliance with telecommunications regulations.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Oversee the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
Manage and support the 911 wireless call routing program, ensuring accurate routing of wireless calls to the appropriate public safety answering points (PSAPs)
Manage the 911 location database, ensuring it is up-to-date and accurate to facilitate effective emergency response
Coordinate with communication service providers (CSP) to ensure seamless integration and functionality of telephony systems
Coordinate and facilitate 911 call routing testing for the agency with CSP, including wireless, wireline, VoIP/Wi-Fi, and text
Facilitate and manage the onboarding of new CSPs in the District
Manage the DC-OUC CSP 911 Outage and Escalation process. Conduct an annual audit of 11 24x7 Escalation and Contingency program
As part of managing the CSP program, coordinate and analyze quarterly performance meetings. Lead coordination efforts for CSP migrations to the NGCS (NextGeneration 911 Core Services)
Coordinate with telecommunications providers to ensure the integrity and reliability of services
Manage 911 wireless Cell on Wheels (COW) deployment for major events impacting DC GOV
Troubleshoot and resolve technical issues related to telephony systems
Analyze data calls and performance metrics to identify trends, inefficiencies, and areas for improvement in both landline and wireless call routing and location accuracy
Conduct GIS routing validation processes to ensure that geographic data is accurate and that routing algorithms are functioning correctly
Prepare reports and presentations for stakeholders on system performance and recommendations for enhancement
Ensure compliance with federal, state, and local regulations related to emergency telecommunications, including wireless call routing standards set by the Federal Communications Commission (FCC)
Stay updated on industry best practices and technological advancements in 911 systems, wireless call routing, and GIS technology
Provide training and support to emergency dispatch personnel on the use of telephony systems
Coordinate projects and act as a point of contact for technical support and issues related to communication service provider management program, telephony systems, wireless call routing, and location accuracy
Work with cross-functional teams to implement new technologies that enhance emergency response capabilities, including improvements to wireless call location accuracy and GIS routing validation processes
Develop and maintain program documentation, including project plans, timelines, and reports
Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives
Monitors and evaluates program performance metrics and provides regular reports to management
Qualification
Required
Experience overseeing the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
Experience managing and supporting the 911 wireless call routing program
Experience managing the 911 location database
Experience coordinating with communication service providers (CSP)
Experience facilitating 911 call routing testing for various technologies
Experience managing the onboarding of new CSPs
Experience managing the DC-OUC CSP 911 Outage and Escalation process
Experience conducting audits of escalation and contingency programs
Experience coordinating and analyzing quarterly performance meetings
Experience coordinating with telecommunications providers
Experience managing 911 wireless Cell on Wheels (COW) deployment
Experience troubleshooting and resolving technical issues related to telephony systems
Experience analyzing data calls and performance metrics
Experience conducting GIS routing validation processes
Experience preparing reports and presentations for stakeholders
Knowledge of compliance with federal, state, and local regulations related to emergency telecommunications
Knowledge of industry best practices and technological advancements in 911 systems
Experience providing training and support to emergency dispatch personnel
Experience coordinating projects and acting as a point of contact for technical support
Experience working with cross-functional teams to implement new technologies
Experience developing and maintaining program documentation
Experience collaborating with internal and external stakeholders to gather requirements
Experience monitoring and evaluating program performance metrics
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase