AHU Technologies Recruitment · 4 months ago
Helpdesk/ Customer Support Entry
Washington , DC 20009
Full-time
Onsite
Entry Level
$10/hr - $20/hr
1+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of corporations within the United States. They are seeking a Helpdesk/Customer Support Entry level representative to provide technical assistance, document issues, and alert senior staff in a timely manner.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Provide technical assistance to computer system users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Answer questions or resolve computer problems for clients in person, via telephone, or from remote locations
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provide service and preventive maintenance activities on terminals, printers, and personal computers with basic knowledge of electrical/mechanical principles and basic electronics
Reads and comprehends technical service manuals and publications
Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices
Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Strong communication skills
Assists in the coordination of changes, upgrades, and new products, ensuring systems operate correctly in current and future environments
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Ability to work in a team environment
Qualification
Required
Bachelor's degree in IT, related field, or equivalent experience
1 year of providing IT technical support to computer system users by telephone, email, etc
1 year of maintaining computers, systems, and printers in a professional setting
1 year of installing and troubleshooting computer operating systems and software
1 year of expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.X)
2 years of customer service support experience in either a face-to-face or phone support role
1 year of experience providing technical support in a 'call center' environment where the candidate received multiple calls at once
1 year of experience tracking service requests/incidents using an ITSM tool
1 year of providing customer-oriented results and building an efficient end-user support environment
1 year of experience with basic Active Directory functions such as Account Creation, Password Reset, and OU Management
1 year of knowledge of Microsoft Office Suite (Office 365)
2 years of excellent written and verbal communication skills in a professional setting
Preferred
Microsoft Certifications: MCP Windows 10, CompTIA A+, etc
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase