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AHU Technologies Recruitment · 4 months ago

Trainer Senior Business System Analyst

Washington , DC 20009

Full-time

Hybrid

Senior Level, Lead/Staff

$60/hr - $60/hr

12+ years exp

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of leading corporations within the United States. They are seeking a Trainer Senior Business System Analyst responsible for maintaining business process flow diagrams, developing training material, and delivering training to staff.

AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development

Responsibilities

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e., process maps/flow charts) to document and visualize workflows that are supported by new software applications

Collaborate with Product Owners to understand business processes, watch demonstrations, and use a sandbox to develop training material for staff

Identify channels to deliver training to staff including videos, tipsheets, contextual help, and others

Training and organizational change management

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively

Qualification

Business analysisDynamics 365 trainingTraining material developmentBusiness process mappingProject managementMS Office experienceKnowledgebase portalsChild Welfare Agency experience

Required

Bachelor's degree in IT, related field, or equivalent experience

12 years of required experience

BA experience of 11 Years Required

Project management skills with the ability to prioritize tasks and meet deadlines 5 Years Required

Requirements gathering and documentation 11 Years Required

MS Office/suites experience 11 Years Required

Hands-on end-user training on Dynamics 365 3 Years Required

Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support 3 Years Required

Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria 3 Years Required

Business Process and workflow/data flow design (i.e., process maps/flow charts) AND IMPLEMENTATION 2 Years Required

Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint 1 Years Required

Experience in Child Welfare Agency 1 Years Required