AHU Technologies Recruitment ยท 4 months ago
Helpdesk/ Customer Support Entry DC
Washington , DC 20009
Full-time, Contract
Onsite
New Grad, Entry Level
$25/hr - $25/hrAHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of leading corporations within the United States. They are seeking a Helpdesk/Customer Support professional to provide technical assistance to computer system users, resolve technical problems, and ensure timely support for clients.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Provide technical assistance to computer system users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Has knowledge of commonly used concepts, practices, and procedures within a particular field
Answer questions or resolve computer problems for clients in person, via telephone or from remote location
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provide service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics
Reads and comprehends technical service manuals and publications
Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices
Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Strong communication skills
Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Ability to work in a team environment
Qualification
Required
Provide technical assistance to computer system users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Has knowledge of commonly used concepts, practices, and procedures within a particular field
Answer questions or resolve computer problems for clients in person, via telephone or from remote location
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provide service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics
Reads and comprehends technical service manuals and publications
Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices
Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Strong communication skills
Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Ability to work in a team environment
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase