AHU Technologies Recruitment ยท 5 months ago
Helpdesk Specialist Entry DC
Washington , DC 20009
Full-time
Onsite
New Grad, Entry Level
$30/hr - $30/hrAHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industry sectors within the United States. They are seeking a Helpdesk Specialist who will respond to user issues, diagnose problems, and provide technical support while ensuring timely resolutions.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Ability to understand and maintain inventory management
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Knowledge of Office 365
Ability to maintain users accounts in Active Directory
Qualification
Required
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Ability to understand and maintain inventory management
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Knowledge of Office 365
Ability to maintain users accounts in Active Directory
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase