AHU Technologies Recruitment · 5 months ago
Service Desk Tech Level 3
Washington , DC 20009
Full-time
Hybrid
Mid, Senior Level
$30/hr - $40/hr
5+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industry sectors. They are seeking an IT Asset Management Service Desk Technician to provide technical support and manage the organization's IT assets, serving as the first point of contact for troubleshooting hardware issues.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements
Do onsite customer desktop setup
Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets
Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management
Provide training and guidance to users on the proper use and care of IT assets
Qualification
Required
Bachelor's degree in IT, related field, or equivalent experience
5 years of experience providing desktop setup support
5 years of experience setting up and deploying Windows-based laptops, printers and desktop assets
5 years of experience with workflow management apps like ZenDesk, ServiceNow, Ivanti or BMC Helix
Benefits
Flexible work from home options available.
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase