AHU Technologies Recruitment · 4 months ago
Telephony Program Analyst
Washington , DC 20009
Full-time, Contract
Onsite
Mid, Senior Level
$62/hr - $69/hr
6+ years expAHU Technologies Recruitment is an IT consulting and staffing firm that provides solutions to various industries. The 911 Telephony Program Analyst is responsible for managing and optimizing telecommunication systems for emergency response operations, ensuring compliance with regulatory standards and enhancing communication efficiency.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Oversee the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
Manage and support the 911 wireless call routing program, ensuring accurate routing of wireless calls to the appropriate public safety answering points (PSAPs)
Manage the 911 location database, ensuring it is up-to-date and accurate to facilitate effective emergency response
Coordinate with communication service providers (CSP) to ensure seamless integration and functionality of telephony systems
Coordinate and facilitate 911 call routing testing for the agency with CSP, including wireless, wireline, VoIP/Wi-Fi, and text
Facilitate and manage the onboarding of new CSPs in the District
Manage the DC-Client CSP 911 Outage and Escalation process. Conduct an annual audit of 11 24x7 Escalation and Contingency program
As part of managing the CSP program, coordinate and analyze quarterly performance meetings. Lead coordination efforts for CSP migrations to the NGCS (NextGeneration 911 Core Services)
Coordinate with telecommunications providers to ensure the integrity and reliability of services
Manage 911 wireless Cell on Wheels (COW) deployment for major events impacting DC GOV
Troubleshoot and resolve technical issues related to telephony systems
Analyze data calls and performance metrics to identify trends, inefficiencies, and areas for improvement in both landline and wireless call routing and location accuracy
Conduct GIS routing validation processes to ensure that geographic data is accurate and that routing algorithms are functioning correctly
Prepare reports and presentations for stakeholders on system performance and recommendations for enhancement
Ensure compliance with federal, state, and local regulations related to emergency telecommunications, including wireless call routing standards set by the Federal Communications Commission (FCC)
Stay updated on industry best practices and technological advancements in 911 systems, wireless call routing, and GIS technology
Provide training and support to emergency dispatch personnel on the use of telephony systems
Coordinate projects and act as a point of contact for technical support and issues related to communication service provider management program, telephony systems, wireless call routing, and location accuracy
Work with cross-functional teams to implement new technologies that enhance emergency response capabilities, including improvements to wireless call location accuracy and GIS routing validation processes
Develop and maintain program documentation, including project plans, timelines, and reports
Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives
Monitors and evaluates program performance metrics and provides regular reports to management
Qualification
Required
6 years of experience in telecommunications, particularly in public safety environments, with a focus on wireless call routing, location database management
Bachelor's degree in telecommunications, IT or related field or equivalent experience
6 years of experience analyzing and interpreting complex data
Knowledge of relevant regulations and standards governing emergency telecommunications, wireless call routing, and GIS data management
6 years of experience with Computer-Aided Dispatch (CAD) Systems
6 years of experience with Geographic Information Systems (GIS) as they relate to emergency response
6 years of experience with 911 wireless call routing programs
6 years of experience in 911 vendor management to liaise, coordinate, and advocate agency 911 requirements and compliances
6 years of experience managing communications service providers
Experience providing written communication to articulate, describe, inform, and report on 911 test coordination
Experience coordinating / communicating with the national Capital Region (NCR)
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase