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AHU Technologies Recruitment · 4 months ago

Program support analyst

Washington , DC 20009

Full-time

Onsite

New Grad, Entry Level

$40/hr - $50/hr

AHU Technologies INC. is an IT consulting and staffing firm that addresses the evolving IT service needs of corporations in the United States. They are seeking a Program Support Analyst to manage training calendars, support the development of a Learning Management System, and create training materials while ensuring smooth execution of virtual and in-person training events.

AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development

Responsibilities

Manage Tech Enablement’s Digital Services Training Calendar

Support the development and roll-out of a Learning Management System for the Digital Services Training Program

Setup course registrations

Communicate with training facilitators

Upload and update course content and materials

Create and disseminate feedback surveys

Produce reports on training statistics

Assist with developing new training curricula

Manage training requests received through IT Service Management (ITSM) System and other various channels

Develop needs assessments to evaluate the organization's training needs

Create new training materials including presentations, handouts, and guides

Design activities or lessons to teach certain technical skills

Create new and update/customize existing course materials

Support facilitators to ensure all virtual courses are running smoothly

Assist with inquiries in the Teams chat for virtual trainings

Support the production of virtual and in-person training/learning events

Manage the EnableTECH Community in Teams

Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)

Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization

Support the creation of knowledge articles, user guides, video tutorials

Manage the help article knowledge database on the end-user self-service portal

Performs other related duties as assigned

Qualification

Learning Management SystemTraining curriculum developmentMicrosoft Office SuiteTraining needs assessmentCommunication skillsPresentation skillsOrganizational skillsTime management skills