BSH Home Appliances Corporation - North America · 2 days ago
Technical Trainer
New Bern, NC
Full-time
Onsite
Mid Level
$63K/yr - $84K/yr
3+ years expBSH Home Appliances Corporation is a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador. The Technical Trainer will support the Field Service Technical Training Manager by empowering Customer Service Personnel and Service Agents with the necessary knowledge and skills to effectively maintain and repair appliances, ensuring customer satisfaction and brand loyalty.
Consumer Goods
Responsibilities
Assist in the planning, coordination, and execution of technical training programs for internal staff and authorized service partners
Collaborate with product engineering, quality assurance, and customer service teams to identify and address recurring field issues
Develop and deliver high-quality, hands-on training sessions and materials (classroom, online, and field-based)
Support the design and continuous improvement of training curricula, tools, and procedures
Provide expert-level technical support and guidance to service personnel
Evaluate training effectiveness and recommend improvements to enhance technician performance and service quality
Stay up to date with new products, technologies, and service procedures to ensure training remains current and relevant
Maintain accurate training records and assist with certification tracking and reporting
Qualification
Required
Associate degree
3-5 Years of Experience (Previous Training Experience)
Comprehensive domestic appliance knowledge
Electromechanical knowledge
Travel Percentage – up to 40% including domestic and international travel
Preferred
Bachelor's degree
5-7 Years of Experience (Previous Training Experience)
Benefits
Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
Wellness Plan that allows participating employees to earn lower medical care premiums.
401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit-sharing contribution dependent on company profitability.
Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
Unlimited paid vacation for all Director and above level positions.
The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
40 hours of paid personal leave (Production Line).
12 days of paid holidays per year (max 8 hours paid per day).
Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Company
BSH Home Appliances Corporation - North America
A Bosch Group company, BSH Home Appliances Corporation produces and markets small and major home appliances that are known across North America for their high-quality and superior innovation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jesús Egido Roldán
Senior VP - CFO Region North America
Christy Mahlow
Digital Partnerships
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