Tufts University · 23 hours ago
IT Client Support Specialist
Somerville, MA
Full-time
Onsite
Mid Level
$27.30/hr - $37.70/hr
3+ years expTufts University is a university-wide service organization committed to delivering adaptable technology solutions. The IT Client Support Specialist is responsible for providing effective Tier 2 frontline client support and deskside assistance for Tufts faculty and staff using various technical tools.
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Responsibilities
Providing effective Tier 2 frontline client support and deskside assistance for Tufts faculty and staff using available technical tools, such as the knowledge base, remote management suite, and a service-management database
Qualification
Required
The knowledge and skills that are typically acquired through a High School diploma and 3+ years of experience in the direct delivery of IT support and network services
Strong technical skills in the configuration, installation, and troubleshooting of Microsoft Windows & macOS, Microsoft Office Suite, email and web clients, Antivirus software, TCP/IP, and imaging software and well as experience troubleshooting peripherals (printers, scanners) and handheld devices (mobile, tablets, PDAs)
Proficient using remote desktop management tools, such as Ivanti/LANDesk Management Suite, Microsoft SCCM/MECM, Microsoft Intune, JAMF Pro/Casper, or Bomgar, etc
Knowledge of desktop security and standards (security/networking)
Knowledge of trouble ticket systems (e.g. Service Now, ZenDesk, Remedy)
Working knowledge of local area networks and network administration
Experience with IMAP, LDAP, Microsoft ActiveSync, Active Directory and group policies, data recovery tools, Microsoft Exchange, WINS, DHCP, DNS, and TCP/IP
Excellent communication and customer service skills are a must in this dynamic customer facing role
Strong organizational and attention to detail skills are a vital part to the overall success of people in this position
Demonstrated ability to deliver professional customer service, end user training and consultation, effective team and project work
This position requires that the employee provide their own mobile device capable of sending and receiving business email, text/SMS and phone calls. The employee will receive a standard rate of partial reimbursement for this expense
Preferred
MSCE, A+, Network +, CCNA, ACMT, ITIL or other industry standard certifications
Experience with IMAP, LDAP, Microsoft ActiveSync, Active Directory and group policies, data recovery tools, Microsoft Exchange, backup strategies, WINS, DHCP, DNS, and TCP/IP
Experience providing technical support and services to classroom and computer lab environments
Performing IT user administration and account management
Experience using remote desktop management tools, such as Ivanti/LANDesk Management Suite, Microsoft SCCM, JAMF Pro/Casper, or Bomgar, etc
Benefits
The employee will receive a standard rate of partial reimbursement for this expense.
Company
Tufts University
With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world.
10001+ employees
H1B Sponsorship
Tufts University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (74)
2023 (85)
2022 (70)
2021 (61)
2020 (46)
Funding
Current Stage
Late StageLeadership Team
Daniel Graham
Music Production Club (Co-Founder)
João Ribeiro
Federalist Society Chapter, Co-President & Co-Founder
Recent News
Boston Business Journal
2023-06-30
2023-05-31
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