Warner Bros. Discovery · 2 weeks ago
Staff, APM SPM CSDM Solution Architect (ServiceNow)
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expWarner Bros. Discovery is a leading media and entertainment company, and they are seeking a Staff, APM SPM CSDM Solution Architect to enhance the governance of the Common Service Data Model within the ServiceNow platform. This role will focus on service modeling, data architecture, and integration strategy, ensuring effective service delivery and alignment with enterprise architecture.
AdvertisingBroadcastingDigital EntertainmentDigital MediaFilm ProductionMedia and EntertainmentNewsPublishing
Responsibilities
Champion the complete lifecycle management of the CSDM model, aligning it extensively with enterprise architecture frameworks and business process integration
Develop and refine architecture strategies that incorporate service management principles and CSDM framework enhancements within ServiceNow
Guide and shape strategic decisions related to service and application architectures that directly impact enterprise-wide technology deployments
Define and maintain service models that accurately represent business, application, and infrastructure services
Ensure consistent use of CSDM across all ServiceNow modules, including ITSM, ITOM, APM, and Service Portfolio Management
Lead the deployment, configuration, and ongoing optimization of CSDM within ServiceNow, ensuring it supports service management goals and enterprise architecture
Act as a liaison between the architecture team and other IT and business units, ensuring alignment of CSDM with operational needs and strategic objectives
Evaluate and integrate best practices and industry standards in service management and data architecture to enhance functional and system performance
Support the integration of APM with other ServiceNow modules such as CMDB, ITBM, and GRC to enable holistic portfolio insights
Act as a subject matter expert and advisor to project teams, ensuring architectural alignment and data integrity
Oversee and capture the robust application and integrations landscape to ensure proper representations in the CSDM model
Stay ahead of technological advancements, push for the adoption of cutting-edge solutions that can enhance service architecture, and ensure alignment with the broader IT landscape
Drive the utilization of ServiceNow's capabilities in new and innovative ways that fulfill both current and future business requirements
Build strong relationships across the organization, particularly within IT departments, to drive awareness and adoption of CSDM and service architecture principles
Collaborate effectively with Enterprise Service Architecture and other relevant teams to ensure strategic coordination and execution of architecture projects
Provide expert advice and consultation on CSDM and service architecture, participating in workshops and training sessions to elevate organizational capabilities
Qualification
Required
7+ years of experience in enterprise architecture, service modeling, or platform architecture, with at least 3 years focused on ServiceNow
Deep expertise in the Common Service Data Model (CSDM) and Application Portfolio Management (APM) within ServiceNow
Strong understanding of CMDB design, service portfolio management, and application lifecycle management
Experience with integration architecture, APIs, and cloud-native technologies (e.g., AWS, Azure, GCP)
Proven ability to work across technical and business teams to drive alignment and adoption of architectural standards
Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred)
Preferred
ServiceNow Certified System Administrator and Certified Implementation Specialist (CSDM, CMDB, APM, or ITOM)
TOGAF or other enterprise architecture certification
Experience with data modeling tools and techniques
Familiarity with ITIL practices and service management frameworks
Experience with application rationalization, technology risk assessments, and business capability mapping
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.5BKey Investors
JP Morgan
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
2005-07-15IPO
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
2026-01-11
2026-01-11
Business Insider
2026-01-11
Company data provided by crunchbase