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KeyBank · 8 hours ago

Senior Merchant Business Advisor

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

$56K/yr - $85K/yr

3+ years exp

KeyBank is a financial institution that focuses on providing comprehensive banking services. The Senior Merchant Business Advisor plays a crucial role in developing and managing client relationships related to payment and card processing needs, ensuring client satisfaction and achieving team goals.

Banking

Hiring Manager

Yvette Fulton

Responsibilities

Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury

Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products

Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs

Prospects within an assigned region to supplement bank referrals

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Payments experienceClient relationship managementFinancial acumenClosing skillsNegotiating skillsPersuasionCollaborationDecision makingAdaptabilityStorytelling

Required

Bachelor's Degree or equivalent in training and experience (required)

A minimum of 3 years of Payments related experience in a banking environment required

A minimum of 3 years of success in a client focused environment with aggressive growth and service goals required

Strong financial acumen including the ability to read and understand financial statements

Exceptional negotiating and closing skills

Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience

Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals

Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives

Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change

Storytelling: Describes storytelling techniques, concepts, and potential benefits

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies