INDOCHINO · 3 months ago
In-House Tailor
Troy, MI
Full-time
Hybrid
Mid Level
$28/hr - $30/hrIndochino is a fashion retail company seeking an In-House Tailor for their Sommerset location. The role involves performing alterations on garments, managing workflow with vendors, and ensuring customer satisfaction through expert fitting and tailoring advice.
ApparelE-CommerceFashionRetail
Responsibilities
Perform and complete alterations according to Indochino’s guidelines and service standards
Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
Customer-centric approach, understanding and showing enthusiasm for the product and brand
Press, steam, and spot clean garments/merchandise as necessary
Follow quality control guidelines and garment inspection
Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
Complete any rush orders, special requests and escalated situations
Maintain an accurate record of alterations completed, utilizing the tools provided
Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
Cultivate customer relationships to create loyalty and foster brand ambassadors
Identify and communicate possible quality discrepancies, both from factory and from vendors
Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
Educate customers and Showroom personnel on proper fitting techniques
Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times
Qualification
Required
Perform and complete alterations according to Indochino's guidelines and service standards
Provide sound advice on the product, calculating lead times to ensure the customer's expectations are accurately managed
Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men's suiting
Customer-centric approach, understanding and showing enthusiasm for the product and brand
Press, steam, and spot clean garments/merchandise as necessary
Follow quality control guidelines and garment inspection
Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
Complete any rush orders, special requests and escalated situations
Maintain an accurate record of alterations completed, utilizing the tools provided
Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
Cultivate customer relationships to create loyalty and foster brand ambassadors
Identify and communicate possible quality discrepancies, both from factory and from vendors
Assist with customer fittings during high traffic situations at the Showroom at Manager's discretion
Educate customers and Showroom personnel on proper fitting techniques
Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times
High level of applied tailoring skills
Knowledge and ability to complete all alterations needed in store
Ability to bridge communication between Showroom staff and tailors
Ability to multi-task, prioritize and work within tight deadlines
Strong desire and aptitude to develop, learn and grow through hands-on experience
Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
High level of ownership, accountability and initiative
Flexibility to work retail schedules such as weekends, evenings, and holidays
Desire to work in a fast-paced environment guided by iterative learning and team engagement
Excellent organizational, interpersonal, and time-management skills
Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms
Preferred
Proficiency in Word, Excel or Google Docs is a definite asset
A strong design sense and trend awareness across all fields
Previous experience in Fashion Retail an advantage
Company
INDOCHINO
Indochino is a global leader in made to measure apparel, offering custom suits, shirts, chinos and outerwear online and in showrooms.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$91.5MKey Investors
Dayang GroupVersion One VenturesHighland Capital Partners
2017-10-24Series Unknown· $32M
2016-03-09Series Unknown· $30M
2014-10-01Series Unknown· $3.5M
Leadership Team
Drew Green
Chief Executive Officer & President
Sean Wrenn
VP of Retail Sales and Operations
Recent News
2025-10-31
DBusiness Magazine
2025-10-01
Company data provided by crunchbase