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General Dynamics Information Technology · 1 day ago

IT Ops Platform Integration SME

Falls Church, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$187K/yr - $242K/yr

15+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government. They are seeking an IT Ops Platform Integration SME to support their OCTO growth and AIOPS Digital Accelerator teams, focusing on performing IT Ops platform integrations and enhancing AIOps capabilities.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform IT OPs platform integrations and enhancements in our lab to deliver advanced AIOps capabilities based on customer use cases

Research, evaluate and select modern and emerging technologies that offer innovative capabilities and that are viable for government customers

Serve as a thought leader to achieve resilient automated & autonomous IT operational capabilities

Deliver value-added services, efficiencies, cost savings, improve enterprise IT observability, customer experience, and increase the resilience of Federal IT enterprises through AIOps solutions

Participate in demonstrations & discussions around solutions and GDIT AIOps capabilities with external customers and internal teams

Research and identify IT Operations solutions fit for use in Federal Government customer requirements

Serve as a bridge between disparate IT Ops systems to ensure they efficiently work together; improving productivity, streamline workflows and enable data driven decision making for IT operational teams

Develop and build extensible and reusable prototypes to address specific customer use case scenarios as part of sales or delivery engagements

Support growth initiatives and deliver work products, inclusive of presentations, narrated videos, marketing materials, develop automation playbooks and scripts, and more

Evaluate new technologies and tools to improve platform capabilities

Provide technical writing and systems engineering expertise to create implementation artifacts such as build, configuration, reference, and deployment guides, and OV-1/SV-1 diagrams of engineered solutions

Implement and optimize tools that natively provide AI/ML capabilities within the customers IT Ops toolchain to enable detection of performance anomalies, prediction of outages, automate incident responses, and improve overall operational resilience of the IT Infrastructure

Support capture & proposal development as well as on-contract efforts to design, bid, and bring GDIT’s AIOps solutions to customers

Qualification

ITILAIOpsIT MonitoringAutomationPythonServiceNow ITOMTechnical WritingAnalytical SkillsCommunicationTeam PlayerProblem-Solving

Required

Bachelor's in Computer Science, Engineering, or Business-related field

15 years+ of progressive technical leadership implementation, and customer engagement

Experience with various IT Monitoring, Observability and to monitor system health and performance

Demonstrated technical knowledge and experience in automating solutions relevant in the IT Enterprise leveraging Modular Open Systems Architecture (MOSA) design principles, platform-native APIs, Data Model Design for IT Operations Data, ITSM Platform development, configuration, integration, and in-depth troubleshooting experience

Experience with software development and scripting using languages such as (YAML, Python, PowerShell, Bash, etc.) within Automation contexts

Strong hands-on experience with technologies like ScienceLogic, Splunk, ServiceNow ITOM, Intelligent Automation Platforms and AIOPs tools

Deep understanding of monitoring/observability architecture and event management

Ability to configure and optimize complex monitoring environments

Experience with tuning and optimizing monitoring policies, event rules, and configuration of Operational Intelligence

Ability to work independently and as a member of multi-disciplinary engineering teams to rapidly tackle evolving challenges in the field of IT OPs

Deliver capabilities to successfully meet business requirements and performance benchmarks

Familiarity with event drive architectures

Ability to effectively communicate with key stakeholders to understand needs and to clearly articulate technological concepts

Strong analytical and troubleshooting skills, with the ability to identify root causes and optimize AI/ML models and systems

Ability to obtain and maintain a Top Secret Clearance

US Citizenship Required

Preferred

Security +

AIOPS Foundation & Observabilities Foundations

IT Operations tool specific tool certifications

ServiceNow Platform Certifications

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees