Amazon · 4 hours ago
Senior Program Manager, Alexa Enterprise Support
Seattle, WA
Full-time
Onsite
Senior Level
$104K/yr - $185K/yr
5+ years expAmazon is seeking a Senior Program Manager to lead deployment program management for Alexa Smart Properties enterprise customers. This role involves developing deployment strategies, coordinating support during installations, and ensuring customer satisfaction while driving revenue growth.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Own and develop end-to-end deployment program strategy, processes, and SLAs for enterprise ASP customers
Coordinate real-time deployment support with AES Support Engineers during critical installation phases
Build repeatable deployment processes for high-volume customers deploying 1000+ devices per property
Manage cross-functional relationships with internal teams and enterprise customers throughout deployment lifecycle
Proactively identify and mitigate deployment risks before they impact customer timelines or satisfaction
Drive deployment success metrics including first-attempt success rate and customer satisfaction scores
Reduce average deployment timelines through proactive program management and process optimization
Minimize revenue recognition delays caused by deployment issues across growing enterprise customer base
Document deployment procedures and train backup program managers to ensure scalable knowledge transfer
Establish and track key performance metrics related to deployment completion rates and customer escalations
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
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2026-01-13
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