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Bosta · 3 months ago

Account Manager - Alexandria (Logistics Field)

Alexandria, VA

Full-time

Onsite

Entry Level

1+ years exp

Bosta is an overnight delivery provider for E-commerce companies in Egypt, aiming to disrupt the logistics industry through technology. The Account Manager will manage a defined portfolio of major clients, ensuring their success and expanding business relations.

Courier ServiceDeliveryDelivery ServiceE-CommerceInformation TechnologyLogisticsTransportation

Responsibilities

Be the primary point of contact and build long-term relationships with clients

Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key accounts, client stakeholders

Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics/goals

Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customer’s usage of our service

Liaise between the customer and internal teams

Qualification

B2B customer successShipping/logistics experienceCRM systemCommunication skillsPresentation skillsNegotiation skillsTime managementCritical thinkingProblem-solvingRelationship building

Required

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Proven ability to manage multiple tasks at a time while paying strict attention to detail

Excellent listening, negotiation, and presentation skills

Excellent verbal and written communications skills

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability, and maturity

Ability to prioritize among competing tasks

Critical thinking and problem-solving skills

Excellent time management skills

Keen attention to detail and adherence to deadlines