Boomtown Casino Biloxi ยท 4 months ago
Table Games Assistant Shift Manager
Harvey, LA
Full-time
Onsite
Mid Level
$55K/yr - $55K/yr
4+ years expBoomtown Casino Biloxi is part of PENN Entertainment, a leading provider of integrated entertainment and gaming experiences. They are seeking a Table Games Assistant Shift Manager to supervise staff and manage daily operations in the Table Games department, ensuring superior customer service and compliance with regulations.
Casino
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department
Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances
Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
Assists with verifications of table inventories and effectively manages table limits
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department
Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift
Shares responsibility for the overall integrity of daily operations on assigned shift
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Associate degree (A.A.) in related field; or four (4) years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience
Must have knowledge of all Table Games and Table Games Operations
Must have excellent written and verbal communication skills; must be fluent and literate in English
Ability to maintain a high level of confidentiality and professionalism
Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have excellent customer service and interpersonal skills
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must be flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.
Company
Boomtown Casino Biloxi
Boomtown Casino Biloxi is a dockside casino that offers recreation and entertainment services. Its amenities include slot machines.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2000-08-08Acquired
Company data provided by crunchbase