Legends Global · 21 hours ago
Guest Service Representative
Rochester, MN
Part-time
Onsite
Entry Level
$13.50/hr - $16.50/hr
1+ years expLegends Global is seeking a Guest Services Representative to ensure guests have a positive and memorable experience at the Mayo Civic Center. The role involves greeting guests, providing event information, enforcing facility policies, and maintaining a professional public image through interactions with patrons and vendors.
HospitalityMarketingSports
Responsibilities
Greeting guests enthusiastically, provide event information, and assist with directions
Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed
Respond to emergencies, involving Security or Supervisors as appropriate
Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety
Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required
Handle lost and found items, maintain records, and keep the work area clean
Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
Communicate verbally clearly and concisely in English
Qualification
Required
Ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community
Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center's clients
Basic computer skills (i.e.: Microsoft Word, Outlook, etc.)
Ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours
Ability to stand for long periods of time required
Must be able to climb stairs in restricted lighting
Ability to move quickly from one area to another in a safe manner
Flexible hours including weekends, holidays, and evenings
Work hours are casual labor, seasonal and non-guaranteed
Strong communication and professional guest interaction skills
Understanding of customer service principles and best practices
Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques
Knowledge of two-way radio use and radio communication protocols
Basic office procedures, computer use, and recordkeeping skills
Ability to prepare clear, concise reports and maintain accurate records
Exceptional customer service mindset and problem-solving abilities
Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours
Willingness to work in varying weather conditions
Preferred
High school diploma or GED preferred
Prior experience in a customer service role (minimum one year preferred)
Benefits
Paid Sick Leave
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
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