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Employee Navigator · 12 hours ago

Business Analyst, Employee Benefits

Bethesda, MD

Full-time

Onsite

Senior Level

5+ years exp

Employee Navigator is a rapidly growing SaaS insurance and HR technology company that serves over 175,000 companies. They are seeking an experienced Benefits Specialist to work closely with brokers and carriers, providing analytical support and ensuring exceptional customer experiences.

Employee BenefitsEnterprise SoftwareHuman ResourcesInformation TechnologyInsurTechSaaSSoftware

Growth Opportunities

Hiring Manager

Emily Patro

Responsibilities

Support product team with broker and carrier outreach as well as analysis

Provide advanced analytical and technical support to clients and the software development team, leveraging your expertise to drive strategic decisions

Identify trends and customer pain points with Employee Navigator’s software through proactive outreach to customers and analysis of customer support data

Analyze plan and enrollment data to uncover issues and validate findings

Communicate with carriers to clarify rules and gather necessary data for software development

Conduct industry research to identify emerging trends and their implications for companies, benefit plans and brokers

Provide subject matter expertise on benefits-related questions for Product Managers and cross-functional projects