One&Only Resorts · 9 hours ago
Specialist, IT
Big Sky, MT
Full-time
Onsite
New Grad, Entry LevelOne&Only Resorts is dedicated to creating joy for their guests through exceptional service. The IT Specialist will provide technical assistance to users, resolve computer issues, and support the information systems function within the resort to ensure operational effectiveness and data integrity.
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Responsibilities
Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications
Oversee the daily performance of computer systems
Support the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
Assist the Director, IT in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
Read technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems, providing technical support
Answer users' inquiries regarding computer software and hardware operations to resolve problems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
Confer with colleagues to establish requirements for new systems or modifications
Develop training materials and procedures, and/or trains users in the proper use of hardware and software
Use and handle IT equipment with care, according to the Director’s instructions
Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities
Refer major hardware and software problems and defective products to vendors / technicians for service
Prepare evaluations of software and hardware, recommending improvements or upgrades
Inspect equipment and reads order sheets to prepare deliveries to users
Observe system functioning to verify correct operations and detect errors
Attend briefings and meetings as requested
Perform additional duties, as assigned by the Director, IT or other members of Management
Qualification
Required
Previous experience working in IT within a resort environment
Ability to translate complex technical issues into terms easily understood by end users
Proficiency in Help Desk software, ticketing systems, and endpoint management tools
Excellent customer service skills, even in times of high demand, low resources, or unhappy users
Preferred
Relevant entry-level certifications: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
Benefits
Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year starting at $100/night at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Company
One&Only Resorts
One&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-09-30
2025-09-27
Company data provided by crunchbase