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Charlie Health · 21 hours ago

Senior / Lead Product Manager, RCM

United States

Full-time

Remote

Senior Level, Lead/Staff

$150K/yr - $225K/yr

4+ years exp

Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. As a Senior Product Manager for Revenue Cycle Management, you will own the entire billing process, ensuring seamless and optimized experiences for clients, clinicians, and payers while driving strategic initiatives and product solutions.

Health Care

Responsibilities

Own the end-to-end billing and revenue cycle journey, from intake through collections, ensuring workflows are accurate, efficient, and client-friendly

Lead product strategy and execution for eligibility verification, claims submission, denial management, patient billing, and revenue reporting

Partner with Design, Engineering, Revenue Cycle Operations, Clinical, and Finance to define and deliver solutions that address real user pain points and business priorities

Define and measure success across billing workflows, including first-pass claim acceptance, denial rates, days in A/R, and client billing satisfaction

Develop a deep understanding of the needs of clients, families, payers, and clinicians navigating the billing process, ensuring our solutions are transparent and supportive

Drive discovery and experimentation to identify the most impactful ways to reduce billing friction and improve collections

Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery

Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization

Qualification

Product managementRevenue cycle managementSQLData-informed decision makingA/B testingEmpathyCross-functional collaborationCommunication skills

Required

At least 4-6+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, fintech, or enterprise SaaS

Proven track record of launching products that significantly improved operational efficiency, accuracy, or financial performance

Strong product instincts with a data-informed approach to prioritization and iteration

Experience leading discovery, research, and experimentation cycles in operationally complex domains

Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences

Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design experiments and analyze data to inform product decisions