Vapi · 11 hours ago
Customer Support Engineer
San Francisco, CA
Full-time
Onsite
Mid LevelVapi is a company creating the shift to voice as humanity’s default interface, and they are seeking a Customer Support Engineer to enhance customer interactions. The role involves ramping up to manage support tickets, educating users, and automating processes with AI.
Artificial Intelligence (AI)Developer PlatformMachine LearningSoftware
Responsibilities
30 Day: Ramp to 50 tickets a day
60 Day: Write docs and educate users on building SOTA voice agents
90 Day: Automate 30% of your tickets with AI agents
Qualification
Required
You've worked at an early startup
You've been a CSE at a company we admire
Preferred
Bonus: You've built your own startup
Benefits
Comprehensive health coverage: medical, dental, and vision plans.
Flexible time off: take what you need.
Catered meals and stipends for transportation, gym, conferences & coaching!
Company
Vapi
Vapi is a voice AI platform that allows developers to build, test and deploy voice agents for phone calls and customer support.
Founded in 2023
11-50 employees
H1B Sponsorship
Vapi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Early StageTotal Funding
$20.12MKey Investors
Bessemer Venture PartnersY Combinator
2024-12-11Series A· $20M
2021-03-23Pre Seed· $0.12M
Recent News
2025-12-02
Crowdfund Insider
2025-10-11
CB Insights
2025-08-01
Company data provided by crunchbase