PENNYMAC · 7 hours ago
Default Loan Counselor II
Fort Worth, TX
Full-time
Onsite
Entry Level
$40K/yr - $60K/yr
1+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Default Loan Counselor II manages a portfolio of complex delinquent loans, employing advanced collection strategies and providing mentorship to Loan Counselors while ensuring compliance with regulatory requirements.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Communicate with customers through inbound queues and outbound campaigns to address early to mid-stage loan defaults. Build rapport, determine the reason for delinquency, evaluate repayment capacity and secure payments
Accurately update customer financial records to enable the processing of foreclosure alternative programs. Provide clear and concise updates to customers regarding program outcomes and guide them through the recommended next steps
Assist in cross department call overflow and addressing customer inquiries
Provide comprehensive service, resolution, and detailed documentation for escalated customer issues reactively manage and track self-initiated follow-ups to ensure timely resolution
Perform additional related duties as assigned
Consistently uphold and promote the organization's desired culture and values through professional conduct
Proactively ensure compliance with all relevant regulatory requirements and legal guidelines
Mentors’ new collections staff by delivering practical training and feedback via desk-side support
Delivers clear and concise explanations of policies and procedures during team huddles to enhance team understanding
Qualification
Required
1-2 years of relevant experience within the field/industry
Intermediate understanding of default servicing concepts and relevant regulations, including CFPB and FDCPA
Proficient in interpreting and utilizing mortgage terminology for effective loan analysis and problem-solving
Ability to analyze and apply Foreclosure (FCL) Alternatives, CFPB, FDCPA, and ECOA regulations to resolve complex loan delinquency issues
Growing ability to employ negotiation techniques to achieve positive outcomes, with a focus on building mutually beneficial relationships
Proven ability to deliver consistently high-quality, customer-focused service, resolving complex issues and enhancing customer satisfaction
Demonstrated ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment
Ability to effectively communicate complex information and educate diverse audiences, tailoring delivery to specific needs
Ability to utilize various applications effectively
Excellent verbal and written communication skills, enabling clear and effective interaction with colleagues and clients
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (43)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase