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Compass, Inc. · 5 months ago

ServiceNow Tools Developer/Maintainer; Mid - Senior #2052

Springfield, VA

Full-time

Onsite

Mid, Senior Level

Compass, Inc. is a Defense and Intelligence solutions provider to the United States Government, seeking a motivated ServiceNow Tools Developer/Maintainer. The role involves providing operational services, implementing best practices for ServiceNow, and supporting mission-critical activities within the Intelligence Community.

AdviceCyber SecurityStaffing AgencyTechnical SupportTraining

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide recommendation to Client regarding ServiceNow best practice, workflow automation, and usability

Monitor System health and compliance with ServiceNow

Create and configure Client Scripts, Business Rules, ACLs, etc

Coordinate application and platform upgrades

Load, manipulate, and maintain data on ServiceNow

Provide support for 3rd party data integrations

Create ServiceNow reports and dashboards

Create, Build and Maintain ServiceNow Applications

Provide recommendations to client organization regarding Strategic Portfolio Management (SPM) principles and best practices

Provide recommendations and design in support for custom UX/UI development

Qualification

ServiceNow developmentServiceNow Scoped applicationsUI BuilderAgile methodologiesData visualizationSPM modulesCSSHTMLJavaScriptXMLJSONDatabase administrationTechnical documentationActive TS/SCI clearanceSoft skills

Required

Active Top Secret/SCI clearance

Working knowledge of ServiceNow development, software installation and configuration, and system performance monitoring and tuning

Working knowledge and experience with ServiceNow Scoped application development

Experience with UI Builder, App Engine Studio or other solution to deliver custom UX/UI portal pages/interface/web experiences to help drive usability

Develop/maintain documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Experience providing recommendations to team and stakeholders on best practice regarding ServiceNow development and use in an enterprise setting

Experience in AGILE principles and processes

Experience providing technical support, troubleshooting issues, and resolving problems related to ServiceNow SPM applications and modules

Collaborating with cross-functional teams, including IT, business units, and stakeholders, to ensure successful project delivery

Able to develop & use more complex concepts & processes

Performs multiple tasks at specialist level

Lead and/or work with multiple Junior/Mid-level personnel

May be recognized as a SME

Evaluates & recommends new technology & processes based upon cost, risk, mission

Experience with project management methodologies (e.g., Agile, SAFe)

DoD 8570 IAT Level II certification

Master's degree plus 4 years' experience, Bachelor's degree plus 6 years' experience, Associate's degree plus 8 years' experience, or a minimum of 8 years' experience in a relevant field

DoD 8570 IAT Level II certification

Master's degree, Bachelor's degree plus 2 years' experience, Associate's degree plus 4 years' experience, or a minimum of 6 years' experience, in relevant field

Preferred

Working knowledge of ServiceNow workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets)

Working knowledge of ServiceNow SPM (Strategic Portfolio Management) configuring and implementing SPM modules, collaborating with stakeholders, analyzing requirements, and providing technical solutions

Experienced in leveraging the various capabilities under the SPM suite of capabilities to guide an organization align their strategic business goals, using the ServiceNow platform

Working knowledge in Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), JavaScript, Extensible Markup Language (XML), and JavaScript Object Notation (JSON)

Working knowledge of Database administration (DB2, MySQL, MSSQL, etc.)