Senior Site Reliability Engineer Lead jobs in United States
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HCLTech · 3 months ago

Senior Site Reliability Engineer Lead

positionColumbus, OH
timeContract
remoteOnsite
seniorityMid, Senior Level
date1+ years exp

HCLTech is a global technology company delivering industry-leading capabilities in digital, engineering, cloud, and AI. They are seeking a motivated Microsoft Dynamics 365 Support Engineer to provide day-to-day production support, troubleshoot issues, and collaborate with cross-functional teams to ensure system reliability and performance.

Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
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H1B Sponsor Likelynote

Responsibilities

Provide day-to-day production support for Microsoft Dynamics 365 based solutions
Monitor system health and performance using observability tools and dashboards
Troubleshoot and resolve incidents, service requests, and user-reported issues
Collaborate with development and infrastructure teams to escalate and resolve complex problems
Participate in root cause analysis and post-incident reviews
Assist in patching, upgrades, and deployment activities
Maintain documentation for support procedures, known issues, and resolutions
Support change management and release processes in coordination with SRE and DevOps teams
Participate in on-call rotation and support coverage as needed

Qualification

Microsoft Dynamics 365Power PlatformAzure servicesCI/CD pipelinesITIL processesTroubleshooting skillsAnalytical skillsMonitoring toolsSRE principlesCommunication skillsCollaboration skills

Required

1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central)
Familiarity with Dynamics 365 customization, configuration, and integration
Basic understanding of Power Platform (Power Automate, Power Apps) is a plus
Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes
Strong troubleshooting and analytical skills
Excellent communication and collaboration abilities

Preferred

Exposure to Azure services and cloud-based infrastructure
Experience with CI/CD pipelines and automation tools
Familiarity with monitoring tools like App Insights, Log Analytics, or Splunk
Understanding of SRE principles and metrics (SLOs, SLIs, error budgets)

Company

HCLTech

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HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
dateFounded in 1976
location
Noida, Uttar Pradesh, IND
people-size10001+ employees
web-link
https://www.hcltech.com/

H1B Sponsorship

HCLTech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)

Funding

Current Stage
Public Company
Total Funding
$220M
Key Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO

Leadership Team

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Vijayakumar C.
Chief Executive Officer
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Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
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