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Combined, a Chubb Company · 1 month ago

Learning Solutions Business Partner

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

Combined, a Chubb Company is seeking a Learning Solutions Business Partner who will be responsible for collaborating with business partners to design, develop, and deploy online and blended learning programs. This role requires technical expertise in learning design and project management skills to ensure successful implementation and alignment with corporate priorities.

Insurance

Hiring Manager

Maritza De La Cruz, MSHRM

Responsibilities

Work in partnership with identified key initiative business partners and project teams to assess, manage the design, development, and deployment of online and blended learning programs. This may include participating in UAT, pilots, etc

Capability to personally develop content, work with our internal Instructional Design team or with ID vendors to meet and exceed expected business objectives

Serve as content/program owner for a variety of learning programs initiatives

Schedule and deliver training, or coordinate with leadership, SMEs and project team as required

Work closely with LMS Administrator to set up workshop sessions and/or curriculums to align with implementation and business needs

Update or retire outdated materials, proactively engage SMEs for feedback, analyze usage and adoption, ensure right content-right audience-right time

As a result of feedback, recommend best practice learning approaches for implementation that will maximize expected outcomes

Analyze and communicate the metrics of learning effectiveness by using advanced Excel skills, or other, to provide feedback and recommendations to management for ongoing improvement

Leverage decision-making, critical thinking, and reasoning skills by proactively resolving problems while exhibiting professional, sound judgment, and leadership abilities

Keep a pulse on strategic objectives while maintaining knowledge of detailed critical paths of projects being developed through agile project development

Communicate ongoing timeline progress and status in relation to both due dates and dependencies for curriculum development and project success. Escalate risks to curriculum development and implementation ensuring a strong partnership with business partners and matrixed teams

Qualification

Learning design technologiesInstructional DesignProject managementAdvanced Excel skillsVirtual training platformsCommunication skillsRelationship managementAnalytical skillsDetail-orientedProblem-solvingOrganizational skillsFacilitation skillsPresentation skillsTime management

Required

Technical expertise related to learning design and development technologies (learning development tools, virtual training platforms, Microsoft Suite)

High level of project, time, communication, and relationship management skills

Ability to work independently, prioritize, troubleshoot, and take ownership

Detail-oriented with curiosity and strategic thinking regarding learning processes and innovative technologies

Ability to quickly learn and navigate through complex business processes and systems

Outstanding organizational skills, attention to detail, project management skills

Ability to quickly establish strong working relationships with all levels of personnel across multiple departments

Superior writing, communication, and presentation skills

Ability to work under deadlines balancing multiple priorities

Ability to organize workflow to manage multiple projects and accomplish tasks with follow-through to completion

Strong Reporting and Excel skills

Experience working with IT departments and working on technology projects

Strong analytical and problem-solving capability, with an orientation towards continuous process improvement

Ability to analyze information quickly, develop curriculum outlines and draft training content

Ability to deliver virtual programs through platforms such as WebEx

Proficiency in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint

Report development and analysis experience (Excel, PBI, etc.)

Ability to follow designated approval processes for content review, including SME and Legal review

Ability to facilitate programs in person (i.e., Train-the-trainer, end user, etc.) required

Some travel may be required, up to 25%

Preferred

BS/BA or Master's degree (or equivalent experience/certifications) in Instructional Design, Instructional Technology, Training and Development or related field preferred

Instructional Design experience: conduct needs analysis, create PowerPoint presentations for live and virtual training, using eLearning software, and writing job aids/user manuals

Working in Group and Broker insurance or B2B, is highly preferred

Insurance Sales, Operations, Call Center, or Claims, is highly preferred

Demonstrated ability to design learning solutions for eLearning and live virtual instructor-led experiences

Adult learning strategies, including agile online learning and rapid design principles

Project, change, and vendor management