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Joliet Junior College · 4 months ago

Communications Operator II, Campus Police

Joliet, IL

Full-time

Onsite

Entry Level

$21.42/hr - $22.71/hr

2+ years exp

Joliet Junior College is a diverse educational institution seeking a Communications Operator II for its Campus Police department. The role involves managing emergency and non-emergency communications, dispatching law enforcement and emergency services, and ensuring compliance with agency policies in a high-stress environment.

Higher Education

Diversity & Inclusion

Responsibilities

Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met

Dispatches and communicates with law enforcement, fire and EMS units, ensuring agency policy, procedures and goals are met

Provides Supervisor with input regarding policies and procedures pertaining to the operation of the communications center

Provide prompt and courtesy service to all college community

Works effectively and calmly in a high stress environment

Maintains familiarity with the general geography of the communities served

Meets all training requirements of the Center, as well as train new staff and those needing to be cross trained

Participates in available professional development for center staff

Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service

Knowledge of all aspects of operations of a public safety communications center

Communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center

Technology systems utilized by a public safety communications center

Become certified & maintain all required certifications

Operates and monitors various computer systems and networks as necessary to perform dispatching tasks – CAD and Records management system; as well as cameras and alarm boards responds per department procedures

Recognizes and has a clear understanding of the classification systems for UCR, NIBRS and Clery as related to report functions

Perform other related duties as required

Qualification

Emergency dispatch experienceLEADS certificationRadio communicationsData entryComputer systems operationCultural competenceVerbal communicationWritten communicationEmotional intelligence

Required

High School Diploma or equivalent

Two (2) years of experience in police, fire or emergency dispatch

Strong verbal and written skills and the ability and willingness to work cooperatively with a diverse population under high stress situations

The ability to file and keep records and to prepare reports from such records

Must successfully complete in house training for position

Must acquire and maintain LEADS certification within one (1) year of assignment

Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence

Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality