Backend Software Engineer (Evals) – Support Automation Engineering jobs in United States
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OpenAI · 3 months ago

Backend Software Engineer (Evals) – Support Automation Engineering

positionSan Francisco
timeFull-time
remoteOnsite
seniorityMid Level
money$255K/yr - $405K/yr
date4+ years exp

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Backend Software Engineer to design and build an evals infrastructure that measures the quality of OpenAI’s support automation, focusing on collaboration with Data Science and Research partners.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Design eval pipelines that are reliable, reproducible, and extendable
Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation
Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems
Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows
Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows
Own the full development lifecycle of new backend systems and internal platform capabilities
Build with scale and maintainability in mind, while rapidly iterating on new ideas

Qualification

PythonFastAPIPostgresDistributed systemsML/LLM experienceAPI designData processing pipelinesPragmatic mindsetCollaboration

Required

4+ years of backend engineering experience at product-driven companies (excluding internships)
Proficiency in backend technologies. Our tech stack includes Python, FastAPI, and Postgres
Experience designing and scaling distributed systems, APIs, or data processing pipelines
Have experience building AI agents or applications, including designing evals and improving performance through prompting or scaffolding
Are familiar with evaluation methods for LLMs and have worked with patterns like multi-agent workflows, tool use, or long context
Experience creating production evals and/or measuring performance of ML/LLM models at scale
A pragmatic mindset. You're comfortable shipping iteratively while building toward a long-term vision

Company

OpenAI

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OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
dateFounded in 2015
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.openai.com

H1B Sponsorship

OpenAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)

Funding

Current Stage
Growth Stage
Total Funding
$79B
Key Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B

Leadership Team

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Sam Altman
CEO & Co-Founder
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Greg Brockman
President, Chairman, & Co-Founder
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