DataVisor · 3 months ago
Sr. Customer Success Manager - Fraud/AML Strategy
Mountain View, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $150K/yr
5+ years expDataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. As a Senior Customer Success Manager, you will serve as a strategic partner to key enterprise clients, focusing on advanced fraud detection and AML compliance to drive ROI.
Artificial Intelligence (AI)Big DataCyber SecurityFraud DetectionMachine Learning
Responsibilities
Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
Translate customer insights into actionable feedback for internal roadmap planning and product improvements
Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases
Qualification
Required
5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
Confident in leading customer-facing discussions and executive presentations
Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
Bachelor's degree in a technical, analytical, or business-related field; advanced degree a plus
Benefits
Bonus
Stock options
Retirement Plan
Health Insurance
Company
DataVisor
DataVisor is a fraud detection company powered by transformational AI technology.
51-200 employees
H1B Sponsorship
DataVisor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (4)
2022 (8)
2021 (8)
2020 (13)
Funding
Current Stage
Growth StageTotal Funding
$94.5MKey Investors
HSGGenesis Capital
2022-12-14Series Unknown· $40M
2019-10-21Series C
2018-02-09Series C· $40M
Leadership Team
Yinglian Xie
CEO and Co-Founder
Fang Yu
Co-founder and CPO
Recent News
2025-08-20
Company data provided by crunchbase