Assembly · 3 months ago
Junior Technical Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $55K/yrCopilot is building a comprehensive platform for Professional Services, integrating various functionalities like CRM, client portals, and payments. The Junior Technical Support Specialist will assist customers by resolving issues related to accounts, billing, and subscriptions, while also becoming knowledgeable about the platform's features and capabilities.
AppsArtificial Intelligence (AI)SaaSSoftware
Responsibilities
Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling
Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions
Assist with creating and troubleshooting automations through Make and Zapier as well as native Copilot automation workflows
Translate technical issues into plain language for our customers—no jargon allowed
Gather info, report bugs, and work with Engineering to improve the product
Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues
Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems
Qualification
Required
You thrive in a technical environment and love helping people solve problems
Quick on your feet and a fast learner—you enjoy figuring things out as you go
Tech-savvy and comfortable jumping between tools and systems
Clear and empathetic communicator—you can explain tricky stuff without jargon
Interested + experienced in working with APIs, databases, and no-code integrations like Retool
You care about users and genuinely want to make their day a little easier
Preferred
Extra points if you've played with AWS, Dynamo, Retool, or Front
Stripe experience is a nice bonus
Company
Assembly
Assembly is the AI-powered platform for professional service firms that offers CRM, portal, payments, tasks, contracts with an AI Assistant.
Founded in 2020
11-50 employees
H1B Sponsorship
Assembly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$10MKey Investors
Y Combinator Continuity FundY Combinator
2023-01-19Series A· $10M
2019-07-15Series Unknown
2018-05-23Series Unknown
Leadership Team
Marlon Misra
Cofounder/CEO
Recent News
Media Post
2025-12-20
Campaign UK More Latest RSS Feed
2025-12-18
Company data provided by crunchbase