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Seagate Technology · 6 days ago

Cloud Staff Supply Demand Account Manager (Bay Area or Remote Seattle)

United States

Full-time

Remote

Senior Level, Lead/Staff

$106K/yr - $154K/yr

Seagate Technology is a leader in data storage solutions, and they are seeking a highly skilled Demand Supply Account Manager to join their dynamic team. The role involves managing large Cloud Service Provider accounts, ensuring operational and financial success, and optimizing inventory levels while meeting customer satisfaction targets.

Cloud StorageConsumer ElectronicsData StorageFlash StorageHardwareInformation ServicesManufacturingSoftware

Responsibilities

Develops and maintain accurate demand forecasts using historical data, market trends, and customer and sales input

Develops and maintains a successful co-planning process

Analyzes customer demand, purchase orders and backlog on a daily/weekly basis. Identifies problem areas and drive appropriate customer engagement and internal functional groups to correct

Engages with customers to identify opportunities

Identifies and helps the sales team develop opportunities for short, mid, and long-term successes

Creates supply plans that meets consensus demand forecasts, ensuring optimal inventory levels and minimal stockouts or overstock situations

Coordinates with production and procurement teams to align demand plans with manufacturing capabilities and supplier lead times

Synchronize demand and supply plans

Monitors inventory levels and implements strategies to improve inventory turnover and reduce excess inventory

Identifies and resolves discrepancies between actual inventory and system records as needed

Analyzes key performance indicators (KPIs) such as forecast accuracy, forecast churn, aged inventory and customer service levels measured by customer scorecards and feedback

Prepares and presents regular reports to senior management on demand and supply performance

Contributes to internal reviews connected to demand and sales planning

Utilizes Seagate tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty

Develops and maintains a professional relationship network within the account to maximize efficiency and effectiveness for Seagate

Serves as the primary point of contact, ensuring that the customers demand, and supply needs are met

Works closely with customers to understand their demand patterns and adjust supply plans accordingly

Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with storage solutions

Positions Seagate’s strategy and solutions in such a way that the customer sees that Seagate is critically important to their business

Provides feedback into other Seagate organizations and coordinates with other customer facing Seagate organizations to improve the customer experience

Continuously reviews and improves demand and supply planning processes to enhance efficiencies and overall effectiveness

Implements best practices and leverages technology to automate and streamline planning activities

Work closely with cross-functional teams, including sales, marketing, production, procurement, and logistics, to ensure alignment and effective communication

Acts as a project manager of the account; pulling together actions, owners, dates to close to keep propelling critical activities and tasks forward

Qualification

Demand ForecastingSupply PlanningInventory ManagementPerformance AnalysisCustomer Relationship ManagementData AnalysisSAPOracleJDECross-Functional CollaborationStrategic PlanningOperational ExcellenceEmpathyTeam LeadershipIntegrityCommunication SkillsProblem-SolvingActive ListeningCreativity