EFI ยท 9 hours ago
Field Service Engineer - Cincinnati, OH
Cincinnati, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expEFI is focused on the growth and success of the print business, providing solutions and support for print providers worldwide. The Field Service Engineer will be responsible for on-site setup, installation, and maintenance of EFI industrial inkjet printers, ensuring customer satisfaction through training and troubleshooting.
HardwareIndustrialInformation TechnologyPrinting
Responsibilities
Includes uncrating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards
Initial and ongoing formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training
Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team
Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines
Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs. This position requires driving to customer sites on a weekly basis
Qualification
Required
Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
Demonstrated customer management skills, strong commitment to customer satisfaction
Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols
In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications
Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
Frequently lifting objects up to 70lb
Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components
Preferred
Working knowledge of materials and chemicals used in the printing industry highly desirable
Company
EFI
EFI is leading the transformation from analog to digital imaging with scalable, digital, award-winning products.
1001-5000 employees
H1B Sponsorship
EFI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
2021 (7)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-15Acquired
2019-01-01Post Ipo Equity
1992-10-02IPO
Leadership Team
Frank Pennisi
CHIEF EXECUTIVE OFFICER, EFI
Doug Edwards
Chief Technology Officer
Recent News
2025-11-14
Research and Markets
2025-08-13
Company data provided by crunchbase