Miva, Inc. · 3 months ago
Technical Support Intern
Tampa, FL
Internship
Hybrid
Intern
$15/hr - $15/hrMiva, Inc. is a leading eCommerce software company dedicated to empowering enterprise merchants and agencies. They are seeking a part-time Technical Support Intern who will provide technical support and guidance to customers, document interactions, and promote products and services.
AdvertisingDigital MediaE-CommerceSoftwareWeb Design
Responsibilities
Answer customer inquiries and promote products and services
Identify, reproduce, diagnose, and resolve client issues about the product
Document customer interactions within our ticketing system
Maintain professional telephone and email etiquette
Provide timely customer service including seeking assistance when necessary
Perform other duties as assigned
Qualification
Required
Must be currently enrolled in computer science or a similar bachelor's degree program
Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
Basic knowledge of Linux
Strong technical aptitude through demonstrable comfort in learning new applications quickly
Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
Excellent oral and written communication skills
Preferred
Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
Basic knowledge of Unix and Windows operating systems
Benefits
401k with company match; vested immediately
Flexible work schedule
Inspiring & collaborative coworkers
Company
Miva, Inc.
Miva, Inc.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18MKey Investors
Equality Asset ManagementBison Capital Asset Management
2021-11-18Private Equity
2017-05-11Private Equity· $18M
Leadership Team
Rick Wilson
Chief Executive Officer
Recent News
2025-11-04
Company data provided by crunchbase