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K&G Fashion Superstore · 2 days ago

Senior Customer Service Representative

Dedham, MA

Full-time

Onsite

Senior Level

$15.58/hr - $20.25/hr

K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories, providing value-conscious customers with the latest fashions. They are seeking a Senior Customer Service Representative to enhance the customer experience through various responsibilities including assisting management and ensuring a positive shopping environment.

E-CommerceFashionRetail

Responsibilities

Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents

Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs

Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas

Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

Qualification

Customer serviceAdaptabilityPositive work environmentConsultation skillsProduct knowledge

Required

Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day

Desire to learn and adapt to new programs

Ability to work well and consult with associates at all levels and contribute to a positive work environment

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors