Client Manager - Water/Wastewater jobs in United States
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Olsson · 5 hours ago

Client Manager - Water/Wastewater

Olsson is an engineering and design firm focused on improving the world around us. The Client Manager role is responsible for managing key client accounts, ensuring client satisfaction, and leading efforts to secure repeat work through exceptional service.

Civil EngineeringConstructionConsulting

Responsibilities

Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans
Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client
Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects
May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services
Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service
Manages client expectations and negotiates outcomes
Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions

Qualification

Client managementCommunication skillsEngineering degreeClient experienceTeam collaboration

Required

Strong communication skills
Ability to contribute and work well on a team
A minimum of eight years of client experience with increasing responsibility

Preferred

Bachelor's degree in engineering or a related area is preferred

Benefits

Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
Traditional benefits package (health care, vision, dental, paid time off, etc.)
Opportunity to participate in a bonus system that rewards performance

Company

We are Olsson, an engineering firm of people who craft expert solutions and designs that improve communities.

Funding

Current Stage
Late Stage

Leadership Team

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Brad Strittmatter
Chief Executive Officer
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Jeff Jenkins
Chief Financial Officer
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