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Olsson · 5 hours ago

Client Manager - Water/Wastewater

Kansas City, KS

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Olsson is an engineering and design firm focused on improving the world around us. The Client Manager role is responsible for managing key client accounts, ensuring client satisfaction, and leading efforts to secure repeat work through exceptional service.

Civil EngineeringConstructionConsulting

Responsibilities

Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans

Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client

Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects

May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services

Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service

Manages client expectations and negotiates outcomes

Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions