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Stanford Health Care · 2 days ago

Business Reporting Analyst

Santa Clara County, CA

Full-time

Onsite

Mid, Senior Level

$55/hr - $74/hr

3+ years exp

Stanford Health Care is seeking a seasoned Business Reporting Analyst to join their Enterprise Contact Center team. The role involves designing, developing, and maintaining reporting solutions to provide insights into contact center performance, supporting operational leaders and business stakeholders.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Rima Ballesteros

Responsibilities

Effectively translate end user reporting requirements into design documents; conduct report testing and validation

Responsible for data analysis across multiple systems; and defining data relationships and requirements for data repository

Develop new metrics to assess operational performance. Create, maintain, optimize and support new and existing reports

Develop databases and reports based on standard operating processes

Extract and Integrate enterprise data from various information sources

Extract and maintain the quality and integrity of data stored database and other office tools that may apply

Conducts analysis and identify trends in order to support reporting requirements

Identify opportunities for improvement in databases, data sets, and reports utilized by the department

Run and analyze reports per requests of organizational departments and/or leadership

May serve as a mentor to other Analysts

Qualification

Genesys Cloud CXData analysisRelational databasesSQL queryData extractionBusiness intelligence toolsMS AccessExcelPowerPointWordProject managementWritten communicationVerbal communication

Required

BA/BS degree required or equivalent analytical experience and training

Three to five years of experience in analysis and data management

Experience in data extraction, relational database, and other business intelligence tools

Strong ability to build and query off of relational databases

Strong quantitative and analytic skills

Strong technical skills including: MS Access, Excel, PowerPoint, Word

Ability to think creatively and work collaboratively to address problems

Ability to present solutions to multidisciplinary teams

Ability to write and present reports and presentations

Well developed written and verbal communication skills

Knowledge and experience with relational databases and SQL query functionality

Ability to read data models and to understand database table relations

Expertise at communicating information to different levels of management

Preferred

MS degree preferred

Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar

Knowledge of call routing, IVR reporting, and contact center operational metrics

Familiarity with scripting or automation tools (Python, R, VBA)

Prior healthcare or contact center experience a plus

Project management experience a plus

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (102)

2024 (74)

2023 (82)

2022 (55)

2021 (54)

2020 (67)