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Files.com · 1 month ago

Renewal Sales Manager

Scottsdale, AZ

Full-time

Onsite

Mid, Senior Level

Files.com is a founder-led SaaS company powering secure file transfer and automation for over 4,000 brands. The Renewal Sales Manager will lead a team focused on coaching Account Managers, driving renewal strategies, and ensuring customer satisfaction while fostering long-term growth and trust with clients.

Enterprise SoftwareFile SharingSaaS

Comp. & Benefits

Responsibilities

Coach on Real Deals : Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement

Stay Fully Immersed : Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices

Diagnose & Intervene Early : Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick

Enforce CRM Discipline : Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management

Lead Structured Training : Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes

Guide Renewals & Expansions : Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts

Drive Urgency & Accountability : Set the tone daily with responsiveness, clarity, and a high-performance mindset

Qualification

Coaching Account ManagersCRM ManagementRenewal StrategyConsultative SellingPipeline ManagementHigh Performance MindsetSituational AwarenessTeam Leadership