M.C. Dean, Inc. · 5 months ago
Help Desk System Specialist 1 - Tysons, VA
McLean, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expM.C. Dean, Inc. is a company focused on powering, automating, integrating, and securing critical infrastructure and facilities. They are seeking a Help Desk System Specialist to join their Security and Electronic Systems business unit, responsible for providing support to mission customers, managing incoming requests, and ensuring timely resolution of issues.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answers network support phone calls from customer end users and stakeholders; receive and review emails to network support mailbox from end users and stakeholders
Triages incoming issues to support ticket creation and assignment per tier level
Follows up with customers and track resolution of tickets to ensure proper trouble resolution in accordance with the system standards
Works with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; requests suspension of tickets requiring resolution time outside of defined SLA due to dependencies
Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress
Contributes to wiki procedures
Qualification
Required
ACTIVE TS/SCI w/ polygraph clearance is required
High School Diploma or a GED and 6+ Years of Relevant Experience or Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree and 0+ Years of Relevant Experience
Help Desk Support Functions with a Combination of Phone and Desktop Support is required
Strong Oral and written communication skills are essential
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Preferred
Experience administering LENEL systems is desired
Experience in badge office operations is desired
Must be able to obtain vendor Professional Certification
Benefits
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
Company data provided by crunchbase