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BetterHelp · 1 day ago

Business Analyst

San Jose, CA

Full-time

Hybrid

Mid Level

$110K/yr - $140K/yr

3+ years exp

BetterHelp is the world’s largest online therapy service, committed to making mental health care accessible. The Business Analyst will support data-driven decision-making and deliver strategic insights, owning forecasting models and collaborating with senior leadership to enhance business strategies.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Own and Evolve Forecasting Models: Take full ownership of our dynamic financial forecasting model — providing weekly updates, driving continuous improvements, and leading in-depth analysis to surface actionable insights

Enhance Forecast Accuracy: Work closely with Data Science to integrate new metrics and refine underlying models, making our forecasts smarter and more responsive

Enable Data-Driven Decision Making: Support financial reporting needs by building and maintaining dashboards in Looker, enabling faster and better decision-making across teams

Monitor Strategic Metrics: Partner on insurance-related metric tracking and dive deep into performance trends that shape our strategic direction

Business Strategy Partnership: Collaborate with senior leadership and business decision makers to support the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability

Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions

Qualification

SQLBusiness IntelligenceData AnalysisPythonLookerExcelCommunicationPresentation SkillsCross-Functional CollaborationProblem-Solving

Required

3+ years of experience in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting

Education: Bachelor's degree in Business, Economics, Engineering, Computer Science, or a related field. Master's degree is a plus

Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or Google Sheets capabilities; strong presentation skills in PowerPoint or Google Slides

Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale

Business Acumen: Demonstrated ability to link analytics to business outcomes, influence company performance, and support strategic decisions with data

Communication: Exceptional storytelling and communication skills, with the ability to translate data into actionable insights for senior and cross-functional audiences

Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution