Intercom · 2 weeks ago
Director, Brand Design
San Francisco, CA
Full-time
Hybrid
Director/Executive
$236K/yr - $282K/yr
10+ years expIntercom is an AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a visionary Director of Brand Design to define and amplify the creative direction of the Intercom brand across every touchpoint, leading a high-performing team and ensuring design is a key driver of business growth.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Set the long-term creative vision for Intercom’s brand and guide its evolution across all channels and touchpoints
Lead, mentor, and scale a high-performing brand design organization—empowering both managers and ICs to do their best work
Define and elevate the Intercom brand system, ensuring cohesion, creativity, and innovation across digital, experiential, and physical environments
Partner closely with senior executives across Marketing, Product Marketing, Communications, Demand Generation, and Workplace to deliver integrated brand experiences that drive measurable impact
Establish and refine creative standards, processes, and systems to enable efficient delivery at scale while protecting creative excellence
Advocate for the role of brand and design as strategic business drivers, connecting creative excellence to measurable outcomes
Own and evolve the Intercom brand book and visual identity guidelines—ensuring consistent global application
Recruit, develop, and retain top design talent, fostering a culture of creativity, accountability, and growth
Leverage data and insights to continually refine how design contributes to awareness, engagement, and growth
Qualification
Required
10+ years of experience in brand design, including 5+ years leading and scaling design teams in high-growth, cross-functional environments
Proven track record of shaping and evolving high-profile brand systems at scale
Exceptional creative direction and design execution skills with a strong portfolio of system-level, strategic brand work
Deep expertise in brand strategy, identity systems, and translating design across diverse environments
Demonstrated success leading cross-functional initiatives and aligning senior stakeholders around a shared creative vision
Comfortable navigating complexity, ambiguity, and organizational change at the executive level
Excellent communication and storytelling skills—you can influence, inspire, and align leaders and teams at all levels
Strong systems thinking—able to scale design through documentation, process, and tooling without sacrificing creativity
A sharp eye for craft, detail, and consistency
Preferred
Experience leading in-house brand studios at product-led companies
Background in illustration, motion, or creative technology
Experience driving large-scale internal brand campaigns or corporate narrative efforts
Knowledge of performance marketing principles and how brand influences demand
Benefits
Comprehensive medical, dental, and vision coverage
Regular compensation reviews—great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase